Frequently Asked Questions

Jisr is a volunteer digital platform operated by LifePulse Team in the Kingdom of Bahrain. It allows users to book free, confidential mental health support sessions with trained volunteers. Its mission is to bridge the gap between those who need psychological support and those equipped to provide it.

Yes, 100% free with no fees or subscriptions. Jisr is a non-profit volunteer project funded by the LifePulse Team.

Providers are trained Bahraini volunteers certified in mental health first aid techniques. They include students and graduates in psychology, counseling, and mental health fields, all of whom have completed structured training by LifePulse Team.

Completely. All information shared during sessions is confidential and protected. It is never shared with third parties except in cases of direct risk that require intervention, as per professional and legal standards.

Go to the providers page, select a provider, click "Book Appointment," fill in your personal details, choose a suitable time slot, and confirm your booking. You will receive a confirmation message immediately.

Users must be 18 years of age or older. The service is currently not available to minors.

Yes, you can cancel free of charge up to 24 hours before the scheduled appointment. Repeated no-shows (2 or more) without prior notice may affect your ability to book in the future.

Jisr provides mental health first aid, not specialized psychological therapy. Sessions are with trained volunteers, not licensed therapists. If you need professional follow-up treatment, the provider will guide you to appropriate services.

In emergencies or if you are experiencing suicidal thoughts, call 999 immediately in Bahrain. Jisr is not designed to handle acute emergency situations.

Contact the LifePulse Team at alsharqi@lifepulse.bh or via our Instagram @Jisrbh to inquire about volunteer opportunities and requirements.

No, you can book as a guest without registering. However, creating an account lets you track your appointments and rate your sessions.

Sessions typically last between 45 and 60 minutes, as determined by the provider's schedule.

When you open the session link, your browser asks for permission to use the microphone and camera: click “Allow”. If you clicked “Block” by mistake, or the prompt didn't appear, click the lock icon 🔒 (or the camera icon) in the address bar next to the link, set Microphone and Camera to “Allow”, then refresh the page. On a phone: open Settings, then your browser (Chrome or Safari), and enable Microphone and Camera. Also make sure no other app (such as Zoom or WhatsApp) is using the camera or microphone at the same time, and try another browser if the problem continues.

Yes, audio-only sessions are available. You can join, turn your camera off and keep your microphone on, or simply speak with the provider by voice. You don't need to turn on your camera if you prefer not to. You only need to allow the browser to use your microphone.

Check that the microphone icon in the session is not crossed out and that your device volume is on. In the session settings, choose the correct microphone and speaker if you have more than one device (for example Bluetooth headphones). If it continues, leave and rejoin the link, or try Chrome or Safari. If it still doesn't work, contact us at alsharqi@lifepulse.bh before or during your appointment.