Frequently Asked Questions

Jisr is a volunteer digital platform operated by LifePulse Team in the Kingdom of Bahrain. It allows users to book free, confidential mental health support sessions with trained volunteers. Its mission is to bridge the gap between those who need psychological support and those equipped to provide it.

Yes, 100% free with no fees or subscriptions. Jisr is a non-profit volunteer project funded by the LifePulse Team.

Providers are trained Bahraini volunteers certified in mental health first aid techniques. They include students and graduates in psychology, counseling, and mental health fields, all of whom have completed structured training by LifePulse Team.

Completely. All information shared during sessions is confidential and protected. It is never shared with third parties except in cases of direct risk that require intervention, as per professional and legal standards.

Go to the providers page, select a provider, click "Book Appointment," fill in your personal details, choose a suitable time slot, and confirm your booking. You will receive a confirmation message immediately.

Users must be 18 years of age or older. The service is currently not available to minors.

Yes, you can cancel free of charge up to 24 hours before the scheduled appointment. Repeated no-shows (2 or more) without prior notice may affect your ability to book in the future.

Jisr provides mental health first aid, not specialized psychological therapy. Sessions are with trained volunteers, not licensed therapists. If you need professional follow-up treatment, the provider will guide you to appropriate services.

In emergencies or if you are experiencing suicidal thoughts, call 999 immediately in Bahrain. Jisr is not designed to handle acute emergency situations.

Contact the LifePulse Team at info@lifepulse.bh or via our Instagram @LIFE_PULSE_BH to inquire about volunteer opportunities and requirements.

No, you can book as a guest without registering. However, creating an account lets you track your appointments and rate your sessions.

Sessions typically last between 45 and 60 minutes, as determined by the provider's schedule.